Last updated: 2023-10-27
Kohl’s collects information to provide and improve our services. We gather personal information you provide directly, such as your name, email address, postal address, phone number, and payment details when you make a purchase, create an account, or sign up for our Kohl’s Card or rewards programs. We also collect information automatically through your interactions with our website and apps, including your IP address, device identifiers, browsing history, and location data. Additionally, we may receive information about you from third-party partners, such as credit bureaus for payment processing or marketing partners.
We use the information we collect to process your transactions, manage your account, and fulfill orders. It allows us to send you promotional communications, respond to your inquiries, and provide customer support. We use data to personalize your shopping experience, recommend products, and improve our website, products, and services. Collected information also helps us detect and prevent fraud, enforce our terms, and comply with legal obligations.
Kohl’s and our service providers use cookies, web beacons, pixels, and similar technologies to collect information about your browsing activities. These technologies help us remember your preferences, analyze site traffic, and understand user behavior to enhance your experience. You can manage your cookie preferences through your browser settings, but disabling cookies may affect site functionality. We honor Do Not Track signals from your browser.
We may share your information with third parties for specific purposes. This includes service providers who assist with operations like payment processing, shipping, marketing, and data analysis. We share data with business partners for joint promotions or to offer co-branded services. We may also disclose information to comply with legal requests, protect our rights, or in connection with a merger, acquisition, or sale of assets. We do not sell your personal information to third parties for their direct marketing purposes without your consent.
Kohl’s implements reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. We use encryption for sensitive data transmitted online and maintain secure servers. While we strive to protect your data, no security system is impenetrable, and we cannot guarantee the absolute security of your information.
You have certain rights regarding your personal information. You can access, correct, or update your account information at any time by logging into your Kohl’s account. You may also request to delete your personal data, subject to certain legal exceptions. To opt-out of receiving promotional emails, use the unsubscribe link provided in each email. For California residents, the California Consumer Privacy Act (CCPA) provides additional rights, including the right to know and request deletion. You can exercise these rights by contacting us.
Our website and services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If we learn that we have collected such information, we will take steps to delete it promptly. Parents or guardians who believe their child has provided us with personal information may contact us to request its removal.
If you have any questions or concerns about this Privacy Policy or our data practices, please contact our Privacy Office at privacy@kohls.com. You may also write to us at: Kohl’s Privacy Office, N56 W17000 Ridgewood Drive, Menomonee Falls, WI 53051.
